Every organization’s culture is either created by design or default. Creating a culture of exceptional service does not happen by accident. This seminar begins with a discussion on the highest rated emergency service leadership traits. Chief Viscuso will also cover the necessary leadership skills that are needed in order to motivate teams and maintain discipline within your organization. Topics will include; mentoring and succession planning, critiquing others, delegating, preventing freelancing, technical report writing, taking on administrative tasks, dealing with insubordination, conducting a post incident analysis, building morale, and leading an organization through change. Chief Viscuso will also introduce proven theories, methods and techniques that can help you and your organization provide exceptional customer service and make a great impression on the people you come in contact with on a daily basis.
Saturday, February 11, 2017
10:00AM - 5:00PM
Clinton Township Middle School
For tickets or more information, please visit: http://www.eventbrite.com/e/step-up-and-lead-tickets-7802809413
(Hunterdon County EMS Agencies and CFARS members, please check with your Chief Officers for discount code information)